Frequently Asked Questions

Our emergency response team is available 24/7, and we aim to reach most UK locations within 2-4 hours of your call, depending on your location and traffic conditions. For critical infrastructure clients, we offer priority response services with guaranteed response times.

We work with all major generator types and brands, including diesel, petrol, and gas generators from manufacturers like Cummins, Caterpillar, Kohler, SDMO, FG Wilson, and many others. Our sales inventory includes options for residential backup, commercial standby, and industrial continuous power applications.

We recommend servicing standby generators at least once per year or after 200 hours of operation, whichever comes first. For generators used more frequently or in critical applications, more frequent servicing (every 6 months) is advisable. Regular maintenance ensures reliability and extends the lifespan of your equipment.

The size of generator you need depends on several factors, including your home's square footage, the appliances you want to power during an outage, and your electrical load requirements. Typically, homes require generators ranging from 7kW to 20kW. We offer free assessment services to determine the exact size needed for your specific requirements.

Standby generators are permanently installed, automatically activate during power outages, and can power your entire home or business. They run on natural gas or propane and offer higher power output. Portable generators are smaller, mobile units that must be manually started, typically run on petrol, and can power selected appliances with limited capacity.

For residential standby generators, installation typically takes 1-2 days. Commercial installations may take 2-5 days depending on complexity and size. This includes all electrical connections, fuel line installation, and testing. Weather conditions and permit approvals may affect the timeline.

Yes, all our electrical work comes with comprehensive warranties. We provide a minimum 12-month warranty on labor and workmanship for all electrical services. Generator repairs carry specific warranties depending on the components replaced, and new generator sales include the full manufacturer warranty plus our installation guarantee.

For residential properties, we recommend an Electrical Installation Condition Report (EICR) every 5-10 years, or when purchasing a new home. For rental properties, an EICR is legally required every 5 years. Commercial properties should have more frequent inspections, typically every 3-5 years, with some high-risk environments requiring annual inspections.

An Electrical Installation Condition Report (EICR) is a comprehensive check of your entire electrical system. It identifies any deterioration, defects, or dangerous conditions in your electrical installations. EICRs are essential for safety, insurance compliance, and are now legally required for rental properties. The inspection examines wiring, sockets, consumer units, and all fixed electrical parts of a property.

Yes, we offer 24/7 emergency electrical services throughout the UK. Our emergency electricians are fully qualified to handle any urgent electrical issue, from power outages and electrical failures to smoking fixtures or burning smells. We aim to respond to emergency calls within 2-4 hours, prioritizing situations that present safety hazards.

The cost of rewiring varies significantly based on property size, accessibility, the condition of existing wiring, and your location. For a typical 3-bedroom house, prices generally range from £3,500 to £6,000. We provide detailed quotes after a thorough on-site assessment, with no obligation.

When selling a property, while not legally mandatory, having an up-to-date Electrical Installation Condition Report (EICR) is highly recommended and often requested by buyers or their solicitors. Additionally, any recent electrical work should have appropriate certification under Part P building regulations. These documents provide assurance about the safety of the property's electrical systems.

A standard residential solar installation (3-4kW system) typically takes 1-2 days to complete once all permits and approvals are in place. Larger commercial installations may take 3-7 days or more depending on system size and complexity. We'll provide you with a specific timeline during your consultation.

Yes, we work with several financing partners to offer competitive payment plans for solar installations. Options include 0% interest plans, buy-now-pay-later schemes, and long-term financing with low monthly payments. Our consultants can explain all available options during your free quote consultation.

Solar panels require minimal maintenance. We recommend an annual inspection and cleaning to ensure optimal performance. Our maintenance packages include panel cleaning, system inspection, performance testing, and minor repairs. In the UK climate, seasonal cleaning may be beneficial to remove debris and maximize efficiency.

Standard grid-tied solar panel systems will not operate during a power cut for safety reasons. However, we offer solar battery storage solutions that can provide backup power during outages. These systems automatically detect power cuts and can power essential appliances in your home or business until grid power is restored.

Savings depend on several factors including your system size, energy consumption, and local sunlight conditions. On average, UK homeowners can save between £300-£600 per year on electricity bills with a standard solar installation. With battery storage, these savings can increase. Additionally, you may qualify for the Smart Export Guarantee (SEG) payments for excess energy exported to the grid.

In most cases, solar panel installations in the UK fall under permitted development rights, meaning no planning permission is required. However, exceptions apply for listed buildings, conservation areas, or if the installation significantly alters the appearance of your property. Our team handles all planning requirements and will advise you on any necessary permissions during the consultation process.

We provide our electrical, generator, and solar services throughout the mainland UK. Our main service hubs are located in London, Manchester, Birmingham, Edinburgh, and Cardiff, allowing us to reach most locations. For remote areas, additional travel charges may apply. Contact our customer service team to confirm service availability in your specific location.

Yes, we provide free, no-obligation quotes for all our services. For most residential projects, we can give an estimate over the phone. For commercial projects, generator installations, or solar systems, we recommend a site visit to assess your specific requirements before providing an accurate quote. Site assessments are also provided free of charge.

Absolutely. All our engineers are fully certified with relevant qualifications including City & Guilds, NVQ, and 18th Edition Wiring Regulations. We are NICEIC approved contractors, and for solar installations, we are MCS certified. Our company carries comprehensive public liability insurance up to £10 million, and all work is guaranteed and certified where applicable.

We accept multiple payment methods including bank transfers, all major credit and debit cards, and direct debits for service contracts. For larger projects, we offer staged payment plans. We provide official invoices for all work completed, and business customers can apply for account facilities with credit terms.

Yes, we offer maintenance contracts for all our services. These can be tailored to your specific needs, from annual generator servicing to quarterly electrical system checks for commercial properties. Maintenance contracts include priority response times, discounted rates on parts and labor, and comprehensive documentation for compliance purposes.

All our work comes with warranty protection. For labor and workmanship, we provide a minimum 12-month guarantee. Generator sales include manufacturer warranties ranging from 2-5 years. Solar panel systems typically come with 10-25 year performance warranties and 5-10 year product warranties. Battery storage systems include 5-10 year warranties depending on the manufacturer.

Yes, we provide customized Service Level Agreements for commercial and industrial clients. Our SLAs can include guaranteed response times, scheduled maintenance, emergency priority service, regular compliance reports, and assigned account managers. These agreements can be tailored to your business needs and operational requirements.

Absolutely. Our commercial division specializes in large-scale industrial electrical projects including factory installations, industrial generator systems, commercial solar farms, and complete electrical infrastructure for manufacturing facilities. We have experience working with diverse industries including manufacturing, healthcare, data centers, and retail chains.

Our commercial generator solutions include standby generators for business continuity, prime power generators for off-grid operations, load bank testing services, synchronizing generator systems, industrial UPS integration, and custom power solutions. We supply and install generators from 10kW to 2000kW capacity to meet any commercial or industrial requirement.

Yes, we offer comprehensive energy efficiency assessments for commercial properties. Our audits identify potential energy savings through lighting upgrades, power factor correction, motor control improvements, HVAC optimizations, and renewable energy options. These assessments include detailed ROI calculations and recommendations for phased implementation.

Yes, we provide full electrical compliance services including EICR for commercial properties, PAT testing, emergency lighting certification, fire alarm system testing, hazardous area classification, and documentation for insurance and regulatory requirements. We also offer staff training on electrical safety and compliance matters.

Our commercial solar solutions range from rooftop installations to ground-mounted solar farms. We offer power purchase agreements (PPAs), system financing options, battery storage integration, and comprehensive energy management systems. Our commercial solar division handles all aspects from initial feasibility studies to ongoing maintenance and monitoring.